FAQ

Where does class meet?

We meet at the top of the stairs in Mount Prospect Park. If you don't see anyone there, check the trail (you can see clear across to the other side of the park) and then check the playground (to the left when you enter the park from the stairs by the library on Eastern Parkway).

What do I need to bring?

Mandatory: Bring yourself. Bring a good attitude. Bring some water.

Optional: Bring lifting gloves or bike gloves (We've had some clients who cut the fingers off cheap gardening gloves). Bring a towel. Bring a friend.

What is the cancellation policy?

Your trainers get really disappointed when they think you were coming in and they don't see you there! So come to class when you sign up.

We maintain a strict 12-hour cancellation policy, but we do know that things come up - so we have an even stricter honesty policy (eg. I know your grandma didn't die and then come back to life and then die again and then come back to life and die again and then...)

Everyone deserves a get out of bootcamp free card (even if it's because you stayed at Sepia a little too late last night). You get one. Use it sparingly.

It's raining - is class cancelled?

Class is most likely happening! Exercising in a light drizzle is fun. Exercising in a downpour less so (sometimes).

If class is cancelled (due to downpour), we will first try to contact you via text, then via phone call, then via email, so please sign up for class in advance.

We will also post the cancellation on our Facebook page - www.facebook.com/prospectheightsfitness

If class is cancelled your credit will be returned to your account. If you do not show up and there is class, your credit will be deducted.

Do I have to sign up in advance?

Yes. Out of respect for your trainers, please sign up in advance. When you sign up in advance they are able to better plan for class, they are able to contact you in case of emergency, they are able to give you a heads up on the very rare occasion that they've overslept their alarms and are running a few minutes late.

Do you have a shower?

No. But there is a sprinkler in the playground.

Can I get a refund?/Can I give a credit to a friend?

No. We do not offer refunds. However, your classes are transferable - you can gift them to a friend for free or "gift" them to a friend for money.

You can also use one of your credits to bring a friend - just sign yourself up for the same class twice.

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Contact us: text Morgan at 339 927 2196 or email mpsevigny@gmail.com